Basic VPN Troubleshooting

Basahin at unawain. This is a must read portion if you want to be a successful VPN reseller.

Problem

Solution

1. WAITING TO SERVER REPLY ERROR

✔ Expired promo.
✔ Change server.

2. UNKNOWN STATE ERROR

✔ Wrong promo configuration.
✔ Expired promo.
✔ Change server.

3. TRANSPORT ERROR

✔ Wrong promo configuration.
✔ Expired promo.
✔ Change server.

4. DISCONNECTED SUCCESSFULLY

✔ Change server

✔ Check OS version 6.0 above

✔ On storage permission

5. AUTH FAILED/ CHECK ACCOUNT DETAILS

✔ Wrong Spelling username or password.
✔ Expired account.
✔ Don't make spacing.

6. CRASH LOG ERROR/CAUSE OF ERROR

✔ Re-open or restart VPN app.
✔ Restart phone.

7. ALWAYS CONNECTING STATUS: 

✔ Weak signal status.
✔ Weak data receive.
✔ Turn on and off airplane mode.
✔ Change server.

8. CLIENT VERIFICATION FAILED

✔ Set your date and time correctly.

9. PROXY ERROR

✔ Turn on and off airplane mode.
✔ Change server.

10. OTHER VPN STARTED OR VPN STOPPED

✔ Disable power saving mode.
✔ Allow vpn to run in background.